Web Agent Dialogflow CX

Botston
the web agent for instant answers

Botston answers visitor questions around the clock, qualifies leads and routes complex topics to your team.

Get in touch See demo

–99% response time Fully customized

Greets every visitor

Botston gives instant answers to frequent questions and keeps visitors engaged.

Lead qualifier

Conversations are qualified, structured and pushed to your CRM automatically.

Content-driven

Train Botston on your content so it can help your customers even better.

Botston System

How the web agent works behind the scenes

Botston bundles conversational experience, automation and care. The three layers interlock to keep your service consistently performant.

Experience Layer

A precisely configured LLM delivers natural dialogue, multilingual support and strict answer boundaries. Your brand voice shines through Botston.

Brand tone control Multilingual Omnichannel

Knowledge Engine

Knowledge base + retrieval augmentation. Your content stays auditable; generated answers stay grounded.

Sync with help center, CMS and docs
Approval workflow for your team
Fallback rules when confidence is low

Automation Layer

Integrations with CRM and workflows. Botston passes leads with context.

Salesforce, HubSpot, Slack, webhooks
Lead scoring & forms
Triggers for follow-ups & tickets

Care & Monitoring

We coach training data, monitoring and optimization so Botston grows with your goals.

Dashboard with KPIs & insights
Regular training sprints
Security, GDPR, audit trails

Who is Botston ideal for?

Where the web agent moves the needle most

Selected industry examples and one broader use case show how Botston accelerates your customer journey.

Retail & E-Commerce

Guided shopping, availability and returns handling directly in the conversation, including upsells.

Shop system integration
Cart abandonment reminders

Travel & Hospitality

Configure packages, book add-ons and support rebookings without waiting on a hotline.

Automated follow-up via email/SMS
Self-service for rebooking & upgrade

Finance & Insurance

Botston qualifies leads for advisory calls, collects documents and helps complete applications.

Lead scoring & CRM handoff
Credit and insurance configurators

Any Service Business

Whether in education, healthcare or non-profit: Botston answers recurring questions, routes requests and collects feedback.

Guided journeys & appointment booking
Personalized information paths

Live in browser

A live demo that feels like a product, not a pasted-in widget

Test Botston directly in the browser: ask about features, integrations or a team handoff. The demo is framed like a real on-site experience instead of a loose support embed.

Talk to Botston like a real visitor

Test product questions, integrations or recurring support topics directly in the chat.

Check the lead handoff

Once the conversation becomes relevant, the agent should capture context and hand it over cleanly.

Watch tone and clarity

The demo should feel like part of the product, not like a generic support widget.

What matters is not just whether the chat looks polished, but whether tone, guidance and handoff fit your funnel.

Start with a typical opener or type freely into the chat. This makes the embed feel controlled, branded and still alive.

Live in browser Multilingual Lead handoff

Botston in your funnel

We review your typical questions, integrate Botston into existing workflows and define handoffs.

AUDIT of current information sources
Configuration of playbooks
Training & go-live within 3–4 weeks

Book a kickoff

Send request We respond within 24h on business days