1. Imprint
Provider: Outcept Zambellis
Represented by: Thaddeus Zambellis
Address: Sägestrasse 5, 9230 Flawil, Switzerland
E-mail: [email protected]
Hosting: Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany (DPA in place)
This imprint is accessible from every page of the website via the footer. A complete, current postal address and reachable contact channels are required.
2. Terms of use
- Scope. Applies to outcept.ch, affiliated subdomains and offered services, including the contact form, chatbot and project-related communication.
- Services & availability. High availability is intended, but not guaranteed. Maintenance, security, capacity or external events may result in outages.
- Non-binding information. Website content and chatbot responses are informative and non-binding. Binding commitments are made exclusively in writing.
- Prices & offers. Any price indications are non-binding, net in CHF plus taxes. Individual offers apply only to the specified scope and period.
- Liability. To the extent permitted by law, no liability is assumed for slight negligence, lost profits or consequential damages. Mandatory liability remains reserved. No responsibility is assumed for external links.
- Chatbot / AI. See the separate sections “Chatbot notice” and “Chatbot clause”.
- Intellectual property. Rights remain with Outcept or the respective rights holders. Content may not be used without permission.
- Changes. These terms may be updated at any time. The published version applies.
- Applicable law & jurisdiction. Swiss law applies excluding conflict-of-law rules. To the extent permitted by law, place of jurisdiction is the registered seat of Outcept.
The chatbot provides automated, non-binding content. Contracts, offers, deadlines and assurances arise only through written confirmation. To the extent permitted by law, Outcept is not liable for slight negligence, indirect damage, lost profit or data loss resulting from chatbot use. The chat must not be used for emergencies or escalations.
3. Privacy policy
1. Controller
Outcept Zambellis
E-mail: [email protected]
Address: Sägestrasse 5, 9230 Flawil,
Switzerland
2. Purposes, data categories & legal bases
- Provision, security and technical stability of the website.
- Handling of contact requests and business communication.
- Consent-based web analytics with PostHog including session recording.
- Operation of the chat widget on the Webagent pages.
- Compliance with legal obligations and assertion or defence of claims.
Under Swiss law, the legal bases include in particular your consent, the initiation or performance of a contract, overriding legitimate interests and legal obligations.
3. Cookies, local storage & consent
We use local storage for technically required preferences and a consent status. This
includes in particular the cookieConsent entry to store your banner
choice and theme for the light/dark display mode. Analytics features
are only activated after your consent.
4. Web analytics with PostHog
If you consent, we use PostHog (PostHog Inc., EU instance:
eu.i.posthog.com) to analyse website usage. This may include page
views, clicks, scroll behaviour, device information and session recordings. If you
decline, consent-based analytics remain disabled and session recording is not
started.
5. Chat widget on the Webagent pages
On the Webagent pages we embed Google Dialogflow Messenger
(df-messenger) as a chat widget. When using the widget, your inputs,
technical metadata such as browser data, language settings and connection data, as
well as generated responses, may be processed. On the client side, the Google Cloud
region europe-west6 (Zurich) is configured. Please do not enter
sensitive or specially protected data in the chat.
6. Contact form & CRM
When using our contact form, we process in particular your name, company, e-mail
address, phone number, area of interest and message. The data is transmitted to the
endpoint https://crm.outcept.ch/contact to handle your request and is
used internally for offers, contact follow-up and project handling.
7. Recipients & service providers
We use technical service providers for hosting, font and infrastructure delivery, web
analytics, chat functions and CRM processing. These include in particular Hetzner
Online GmbH, PostHog, Google services (gstatic.com, Google Fonts and
Dialogflow Messenger) as well as our CRM endpoint at
crm.outcept.ch. Data is only disclosed to the extent required for the
respective purpose.
8. Cross-border data transfers
Depending on the service provider used, data may be processed in Switzerland, in the EU/EEA or in third countries. Where required, we ensure appropriate contractual or statutory safeguards for an adequate level of data protection.
9. Retention periods
We store personal data only as long as necessary for the respective purpose, for communication with you or due to statutory retention obligations. Technical logs are generally kept only briefly to ensure stable operation.
10. Security
We implement appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access. These include in particular encrypted transmission, role-based access and operational safeguards.
11. Data subject rights
You may in particular request information about your personal data and request rectification, deletion or restriction of processing. Consent may be withdrawn with effect for the future. For privacy matters, please contact [email protected]. You may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC).
12. Changes
This privacy policy will be updated if our processing activities, the services we use or the legal situation change materially. The version published on this website is authoritative.
5. Chatbot notice
Our AI-supported chatbot assists you with questions about our services. Responses are generated automatically and may therefore be incomplete or outdated; they do not replace individual advice. For binding statements or offers, please contact us in writing. Do not share confidential or sensitive data in the chat.
6. Chat widget & Google Cloud
- Embedding. The chat widget is loaded on the Webagent pages via Google Dialogflow Messenger.
- Processed data. When used, chat content, technical metadata and connection data may in particular be processed.
- Purpose. The processing serves to provide the chatbot and respond to enquiries.
- Notice. Please do not transmit confidential, sensitive or specially protected data through the chat widget.
7. Contact forms & CRM
- Required fields: Name, e-mail and message; further details such as company are optional.
- Purpose: Handling your request and initiating or processing contracts.
- Retention: Until completion of the matter or as required by statutory retention obligations.
- Disclosure: Transmission to
crm.outcept.chfor structured handling of your request.
9. Privacy requests
For requests concerning access, rectification, deletion or other privacy matters, please contact [email protected]. To process your request, we may ask for additional information to verify your identity.
10. Notice / Disclaimer
The content of this website and the chatbot responses serve general informational purposes. They do not constitute a binding commitment or individual legal or professional advice. Binding statements are made exclusively in writing.
Contact for legal enquiries: [email protected]